PAYMENT RELATED QUESTIONSBoth Pypal and Credit Card are ok.Of course. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.Soon after you pay for your item, it will be billed.You don't have to pay any other fees except your order shipping fee. But Brazil customers need to provide personal tax ID, so as to ensure the safe arrival of the goods.After the payment, PP page will be immediately displayed transaction records, you can search by log in your personal accounts.Firstly: We do not accept debit card payments currently. The main Payment is PP and credit cards.
Secondly: Whether the card has sufficient balance.
Thirdly: Whether the credit card you hold has some problems in credibility.ORDER RELATED QUESTIONS1. Login in or Register an account on our website
2. Search items through the search bar or Choose products in the classification
3. Add Items To Cart
4. Proceed To Checkout
5. Place Order
Before making the order, you can modify the product information, Before issuing the order, you can modify the logistics information.• Standard Order: It will take 5-7 working days to produce wigs and hair extensions.
• Lace Front Wigs Order: It will take 8-12 working days to produce your wigs.
• Monofilament Order: It will take 15-20 working days to produce your wigs.
• Full Lace Wigs Order: It will take 12-15 working days to produce your wigs.
If your required time is reasonable, we can in your completed within the time, but you need to pay urgent fee.We will send the track number to you soon after we post the wig to you. Then you can track it.SHOPPING RELATED QUESTIONSGenerally speaking, it is. All the customers wish so, so do we. But something we need to explain. Not all the computer displays shows the same and we also cannot ensure there is no extrusion during shipping. If these happens, we suggest you bring your wig to a professional hairdresser to take a care for the wig.The size chart is next to the ADD TO CART button. We also have size chart at the bottom of the site. Click it and you will have a reference.Both the button of our website and the product page shows the colour guide. You can have a look before you place order.Wigs and hairpieces should compliment the shape of your face. If you are not sure about which wig style will be most flattering on you, use the following suggestions as a guide to find a wig that works with your face shape. Here,we show seven different face shapes, diamond, heart, oblong, oval, pear, round, and square, and what wig styles are most appropriate for those face shapes. To determine your face shape, look into a mirror and pull your hair back. Compare your face shape to our illustrations.All the wigs come in 130%Our delivery charge is free for all wigs, and the other kind of product are AU$11 per order. You can enjoy free shipping for all wigs.Yes, you can. Please send us your special requires soon after you finish the payment. Then we will produce the wig as you require..Yes. If you have the intension, You can contact us for further discussions.Yes, you will get AU$5 if you sign up. And free shipping for all wigs.REFUND & RETURNS RELATED QUESTIONSWe aimed to show all our customers with nice looking and comfirtable wearing wigs. So yours satisfaction is the most important thing to us. If you do not satisfy with the wigs from our companies, please contact us by email or live chat first within 7 days of receipt to state your problems first. Please send us some photos of the wig to state your problems first, then we will check it with the factory for you. We will offer return policyfor you if there are problems in the wig.Thanks for your cooperation.Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent with Royal Mail. We are so sorry to say that we are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.
•All items must be in new condition, items cannot be tried on and cannot be worn, with all original packaging and tags attached.
•All items must be sent back within 30 days of receipt.
•Items that do not meet these criteria will be charged a 40% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.
•Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.
•Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.
At our website, your complete satisfaction is our top priority. We offer the change instruction. Before you want to rchange the goods, please contact us to discuss the problem you are concerned about first. If it is the mistake of our companies, we can offer changing policy for you. If it is your mistake, we are so sorry to say that it will be unacceptable. If you inisit to exchange another one in this situation, you need to pay 40% of the cost as the material fee, for all the wigs here are custom made.
Generally speaking. All the items are checked to be well before the delivery. If it is the wrong item, you can contact us to make sure it. If so, we will sent the right item to you to exchange the wrong item. If what happens due to the delivery, I suggest you to contact the Courier companies.ABOUT OUR SITEYes, we base in Australia. But sorry to say that we only do online business right now.Firstly: We have long-term cooperation suppliers, all the wigs at here are come from the factory directly.
Sencondly: We puerile mode of operation, in order to meet more customers' needs.COMMON WIG TERMS1：Capless wigs are the most common and affordable design. Wefts of hair are sewn onto the cap, which has a closed lace layer at the crown. The hair is cut and styled into a specific style and the crown is often teased or crimped so you cannot see down through to the cap. This type of cap often gives the hair volume at the crown.
2：Lace Front wigs create the illusion of natural hair growth along the hairline. This adds to the natural appearance of a wig and allows for styling away from the face. Some come pre-trimmed and are ready to wear while others will require some personalization
3：Full Lace caps allow each hair to move freely for the most natural look. The whole cap is hand tied and it is very comfortable to have a full lace wig,so the full lace cap is more expensive.
4: Monofilament caps offer a very natural look with parting versatility. The mesh material gives the illusion of hair growth from the scalp and allows for individual, hand-tied hair. As a result, hair can be parted and combed in different directions. Monofilament wigs can be monofilament at the part, crown or entire top of wig.
There are advantages to both and many people choose to have human hair and synthetic hair wigs on hand for different circumstances. Human Hair offers the most natural look and feel. It is remarkably soft with a shine and movement that is not easily duplicated in synthetic hair. It is also extremely versatile. Human Hair can be cut and styled to suit your personal tastes. And while it can be a more expensive pick, with the proper care, it is also more durable and can last over a year. With technological advances, synthetic hair has come a long way in recent years. In some cases it is difficult to tell the difference -- the denier and texture are such that they feel almost like human hair. As a matter of fact, with some of the higher quality synthetic pieces, you would never know they were not natural human hair if you didn’t have the human hair right next to it to compare!
